Satisfaction With ERP System Implementation: Effects of Fits Between User Interfaces, Task Interdependence, and User Knowledge

Boonlert Watjatrakul and Vimolluck Vatanapitukpong
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Boonlert Watjatrakul: Assumption University, Thailand
Vimolluck Vatanapitukpong: Network of Freight Co., Ltd, Thailand

International Journal of Enterprise Information Systems (IJEIS), 2021, vol. 17, issue 4, 98-117

Abstract: While many studies explain factors influencing the success of ERP implementation, little is known about the system outcome to satisfy user expectations based on the concepts of task-technology fit and person-task fit. The study examines the effects of fits between user interfaces, task interdependence, and user knowledge on system utilization and performance impacts leading to user satisfaction with ERP system implementation. Based on the structural equation modeling analysis and two-way interaction test results, a user interface dampens the positive effect of task interdependence on task-technology fit while it strengthens the positive effect of user knowledge on task-technology fit. Task interdependence dampens the positive effect of user knowledge on system utilization. The results provide guidance on how to enhance the system impacts on user performance and encourage the system usage resulting in user satisfaction with the ERP system implementation. The paper provides detailed discussions of the results, the implications for theory and practices, and the study limitations.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jeis00:v:17:y:2021:i:4:p:98-117

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