Eliciting User Input for Requirements on Personalization: The Case of a Dutch ERP System

Lex van Velsen, Corrie Huijs and Thea van der Geest
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Lex van Velsen: University of Twente, The Netherlands
Corrie Huijs: University of Twente, The Netherlands
Thea van der Geest: University of Twente, The Netherlands

International Journal of Enterprise Information Systems (IJEIS), 2008, vol. 4, issue 4, 34-46

Abstract: For small and medium-sized companies, the fit between their business processes and their Enterprise Resource Planning (ERP) system is a critical success factor. The functions and features for essential tasks must be geared to the demands and skills of the individual users. This article reports on the usefulness of several methods for eliciting user input which served as a basis for requirements for a personalized ERP system. It describes the yield of heuristic evaluations, both by experts and by developers, and a focus group with six users representing the main user types. The focus group consisted of an identification of the most important functions, task demonstrations, and a mini design workshop. As a demonstration of the results of the various user-focused methods, some noteworthy findings on the personalization of ERP systems are presented.

Date: 2008
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