International Journal of E-Services and Mobile Applications (IJESMA)

2009 - 2025

Current editor(s): Rajeev Dwivedi

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Volume 17, issue 1, 2025

The Key Role of Customer Touch Points Towards Optimising Customer Experience in Retail Stores pp. 1-25

Cheng Heng Loon, Nasreen Khan and Osman Mohamad

Adoption and Use of Public Hospital Information Systems in Croatia Based on PLS-SEM Analysis pp. 1-23

Josipa Osvaldic Galic, Mirjana Pejic-Bach, Sarwar Khawaja, Fayyaz Hussain Qureshi and Pradeep Dwivedi

Analysis of Social Networks as a Marketing Tool in Universities in the UAE Context pp. 1-22

Marc Pérez-Bonaventura, Wided Dafri, Ahmed Mostafa Kamel and Robin Kabha

Barriers to the Adoption of E-Learning in Higher Education Institutes (HEI): An ISM Approach pp. 1-19

Satvik and B. Koteswararao Naik

Volume 16, issue 1, 2024

Intention to Use Online Platform and Application for Funeral Comprehensive Services for Deceased Relatives via Smartphone in Thailand pp. 1-17

Davids Makararpong, Chakorn Boonprasop and Jaratchwahn Jantarat

Mobile Application System Efficiency and the Degree of User Satisfaction in Accessing Information pp. 1-12

Manal Y. Alduaij, Fahad A. Alahmad and Faisal AlHammad

Electronic Consultation and Service Delivery in Selected Public Hospitals in Kenya pp. 1-16

Lawrence Nduva Munyaka, Dorothy Kyalo, Raphael Nyonje and Angeline Mulwa

Consumer Intention Toward Participation in Proximity Marketing pp. 1-18

Hadeel B. Al-Haddad, Mohammad Hasan Galib and Fadi A. T. Herzallah

The Post-COVID-19 E-Services Continuance Usage in Low-Income Countries pp. 1-19

Ana Kundai Muchandigona and Vinessa Naidoo

Volume 15, issue 1, 2023

The Catalytic Role of Mobile Banking to Improve Financial Inclusion in Developing Countries pp. 1-21

Ana Kundai Muchandigona and Billy Mathias Kalema

The Usability of Management Information Systems Applications pp. 1-13

Husam AlFahl

Blockchain Maturity of Ghanaian Financial Institutions and Their Readiness to Adopt Distributed Ledger for KYC Processes pp. 1-24

Forgor Lempogo, Willian Leslie Brown-Acquaye, Millicent Agangiba and Daniel Selassie Kwasi Twumasi

E-Banking Adoption by Algerian Bank Customers: Towards an Integrated Model pp. 1-20

Mohammed Bellahcene and Hela Latreche

Volume 14, issue 1, 2022

A Structural Equation Modelling of Governing Factors Influencing Patient Acceptance of Mobile Health in Saudi Arabia: A Modified UTAUT Model pp. 1-17

Tamim Alkhalifah

An Empirical Study of Consumer Attitude Toward Adoption of Online Food Ordering App pp. 1-18

Utkal Khandelwal and Trilok Pratap Singh

Behavioural Intention Determinants of Augmented Reality Technology Adoption in Supermarkets/Hypermarkets pp. 1-22

Ivan Jajić, Mario Spremić and Ivan Miloloža

Drivers of Social Media Networking Site Continuance Intention in Jordan and South Africa: Do National Cultural Differences Matter? pp. 1-29

Daniel K. Maduku and Emad A. Abu-Shanab

The Effect of Culture on Performance Expectancy, Intention, and Trust in Mobile Payment Adoption pp. 1-16

Tuan Anh Nguyen, Martin Dick, Binh Thi Thanh Nguyen, Giang Le Quynh Vu, Luan Thi Bich Nguyen and Hiep Dinh Le

Consumer Engagement With Visual Content on Instagram: Impact of Different Features of Posts by Prominent Brands pp. 1-21

Wan Nurhayati Abdul Rahman, Dilip S. Mutum and Ezlika M. Ghazali

Customers' Perceived Value, Satisfaction, and Loyalty in Online Securities Trading: Do Moderating Effects of Technology Readiness Matter? pp. 1-24

Phan Dien Vy, Thang Dinh, Lam Trong Vu and Long Pham

The Impact of Innovative Capabilities and Innovation Types on the Financial Performances of Insurance Companies pp. 1-23

Tanja Kamenjarska, Mario Spremić and Ivan Miloloža

End-User Approach to Evaluating Costs and Benefits of Smart City Applications pp. 1-15

Mario Jadrić, Tea Mijač and Maja Ćukušić

Novelties and Benefits of Fintech in the Financial Industry pp. 1-25

Ivana Martinčević, Sandra Črnjević and Igor Klopotan

Leveraging Financial Inclusion Through Technology-Enabled Services Innovation: A Case of Economic Development in India pp. 1-13

Rajeev Dwivedi, Melfi Alrasheedi, Pradeep Dwivedi and Berislava Starešinić

Intention of Personal Information Disclosure in Mobile Payment Apps pp. 1-14

Mai Thi Thu Le, Hien Thu Pham, Minh Thi Nguyet Tran and Thao Phuong Le

The Effects of Task Service Fit on Brand Loyalty: A Study of Branded Apps pp. 1-19

Trang P. Tran, Christopher P. Furner and Ilia Gugenishvili

Demystifying the Effect of Flow Experience for Mobile App-Based E-Services: A Moderated Mediation Study pp. 1-26

Md Rifayat Islam Rushan, S. S. M. Sadrul Huda and S. S. M. Sadrul Huda

Volume 13, issue 4, 2021

Measuring Customer Satisfaction With the University Front Line Services Using Association Rules pp. 1-15

Frederick Flores Patacsil and Kristen Bhing Villanueva Salvio

Web Service Discovery Approaches for Dynamic Mobile Environment: A Systematic Literature Review pp. 16-38

Salisu Garba, Radziah Mohamad and Nor Azizah Saadon

Application of Morphosyntactic Cues in Detection of GOAL Semantic Role pp. 39-59

Nives Mikelic Preradovic, Tomislava Lauc and Danijela Unic

Fear of Missing Out Among Adolescents: Formulating Big Five Personality Traits to Smartphone Addiction pp. 60-76

Muhammad Ashraf Fauzi, Nur Muneerah Kasim and Norazha Paiman

Healthcare Information Technology: Fast and Accurate Information Access vs. Cyber-Security pp. 77-87

Maja Baretić and Nikola Protrka

The Impact of Chatbots in Driving Digital Transformation pp. 88-104

Hyrmet Mydyti and Arbana Kadriu

Evaluating and Exploring Successful Disruptive Innovation in the Aviation Industry From the Perspective of Consumers: A Comprehensive Content Analysis of Low-Cost Carrier Passengers' Word of Mouth pp. 105-119

Gang-Hoon Seo

Volume 13, issue 3, 2021

Examining the Factors Influencing the Intention to Adopt Cloud ERP Systems by SMEs in Jordan pp. 1-27

Ahmad Ibrahim Habahbeh and Ahmad Hamza Obidat

Board Information Technology Governance and Business Agility: An Empirical Analysis Among Bosnian Enterprises pp. 28-49

Admir Kozlica

The Impact of Services Quality Factors on Improving Actual Used for Mobile Application: Customer Engagement as Mediating Variable pp. 50-70

Samer Alhawari and Khaled Mahmoud Al. Shawabkeh

Segmentation Approach for Athleisure and Performance Sport Retailers Based on Data Mining Techniques pp. 71-85

Sunčica Rogić and Ljiljana Kašćelan

E-Government in the Republic of Croatia: Current State and Challenges pp. 86-116

Denis Hrestak

Volume 13, issue 2, 2021

Enterprise Crowdsourcing and Organizational Culture: Lessons From an Engineering Consultancy pp. 1-20

Ada Scupola and Hanne Westh Nicolajsen

Typology of Digital Business Models in Tourism pp. 21-42

Helena Zentner and Mario Spremić

Supply Chain Management Supported by E-Invoicing: Cluster Analysis Approach to E-Invoicing pp. 43-59

Amir Klinčar and Jovana Zoroja

A Study on Behavior Intention to Adopt Mobile Banking Apps pp. 60-72

Phan Dai Thich

Patient-Physician Communication in Depression: The Role of a Mobile Solution Using Messaging Services pp. 73-89

Ana Margarida Pisco Almeida, Margarida Figueiredo-Braga and Hugo Almeida

Volume 13, issue 1, 2021

“Hey Alexa, Let's Shop”: Millennials' Acceptance of Voice-Activated Shopping pp. 1-14

Katelyn Sorensen and Jennifer Johnson Jorgensen

Differences of E-Learning Systems With the Focus on Moodle and Blackboard Systems pp. 15-30

Krešimir Buntak, Maja Mutavdžija and Matija Kovačić

Using Bibliometric Analysis to Measure and Understand the Gender Gap in Published Computing Books: Gender Gap in Computer Science pp. 31-44

Arbana Kadriu, Kosovare Sahatqija and Lejla Abazi-Bexheti

Usage Behaviors on Snapchat, Instagram, and WhatsApp: Between-Group Analyses pp. 45-59

Abdullah J. Sultan

Trends in the Online Booking of Hotel Accommodation pp. 60-76

Tina Vukasović and Vlaho Mihač

Volume 12, issue 4, 2020

Drivers of Global Social Network Adoption: A Technology-Organisation-Environment Perspective pp. 1-23

Muftawu Dzang Alhassan, Ibrahim Osman Adam and Clement Nangpiire

User Perceptions of the Security of Mobile Applications pp. 24-41

Yasmeen Elsantil

Predicting University Students' Adoption of Mobile News Applications: The Role of Perceived Hedonic Value and News Motivation pp. 42-59

Amit Mittal, Arun Aggarwal and Ruchi Mittal

Do Users Sacrifice Security for Speed and Ease-of-Use on Smartphones?: A Case Study on Attitude pp. 60-70

Tolga Pusatli, Murat Koyuncu and Mahir Nakip

What Drives Electronic Word of Mouth and Purchase in Social Commerce? pp. 71-84

Youngkeun Choi

Volume 12, issue 3, 2020

Impact of Power Distance and Uncertainty Avoidance on the Adoption of Electronic Government Services pp. 1-17

Isaac Kofi Mensah

Cultural Challenges of E-Learning Experiences: An Exploratory Research pp. 18-37

Wijdène Ouerghi Latrous and Manel Khadraoui

Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE pp. 38-59

Abeer Mosaad Ghareeb, Nagy Ramadan Darwish and Hesham Ahmed Hefney

An Economic Incentive-Based Risk Transfer Approach for Defending Against DDoS Attacks pp. 60-84

Amrita Dahiya and Brij B. Gupta

E-Government in Croatia: Percieved Quality and Obstacles Among Younger Users pp. 85-96

Jovana Zoroja, Ivan Strugar and Božidar Jaković

Volume 12, issue 2, 2020

Employee Information Security Practices: A Framework and Research Agenda pp. 1-14

Eli Hustad, Frode Mathias Bekkevik, Ole Reidar Holm and Polyxeni Vassilakopoulou

User-Centered Gamification: The Case of IoT-Enabled Energy Conservation at Work pp. 15-39

Dimosthenis Kotsopoulos, Cleopatra Bardaki, Thanasis G. Papaioannou, Katerina Pramatari and George D. Stamoulis

Multimedia Content's Brokerage: An Information System Based on LeSiM pp. 40-58

Ioannis Karydis, Andreas Kanavos, Spyros Sioutas, Markos Avlonitis and Nikos Karacapilidis

Identifying the Ideal Types of Online Shoppers: A Qualitative Analysis of Online Shopping pp. 59-78

Eeva Kettunen, Tiina Kemppainen, Matias Lievonen, Markus Makkonen, Lauri Frank and Tuomas Kari

Automated Analysis and Interrelation of Legal Elements Based on Text Mining pp. 79-96

Zoi Lachana, Michalis Avgerinos Loutsaris, Charalampos Alexopoulos and Yannis Charalabidis

Volume 12, issue 1, 2020

The Significance of Blockchain Technology in Digital Transformation of Logistics and Transportation pp. 1-20

Zvonko Merkaš, Davor Perkov and Vesna Bonin

A Novel Approach to Detect Spam and Smishing SMS using Machine Learning Techniques pp. 21-38

Ankit Kumar Jain, Sumit Kumar Yadav and Neelam Choudhary

Predictors of e-service Consumption in a Highly Productive Brazil-Russia-India-China-South Africa Region Sample pp. 39-56

Kenneth David Strang and Narasimha Vajjhala

Customer Satisfaction with Online Food Ordering Portals in Qatar pp. 57-79

Parameshwar Ganapathi and Emad Ahmed Abu-Shanab

Expectations and Experiences of Implementing a Mobile Secure Communication Application pp. 80-96

Tuomas Kari, Markus Makkonen, Lauri Frank and Eeva Kettunen