International Journal of E-Services and Mobile Applications (IJESMA)

2009 - 2025

Current editor(s): Rajeev Dwivedi

From IGI Global Scientific Publishing
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Volume 17, issue 1, 2025

Barriers to the Adoption of E-Learning in Higher Education Institutes (HEI): An ISM Approach pp. 1-19

Satvik and B. Koteswararao Naik

The Key Role of Customer Touch Points Towards Optimising Customer Experience in Retail Stores pp. 1-25

Cheng Heng Loon, Nasreen Khan and Osman Mohamad

Analysis of Social Networks as a Marketing Tool in Universities in the UAE Context pp. 1-22

Marc Pérez-Bonaventura, Wided Dafri, Ahmed Mostafa Kamel and Robin Kabha

Adoption and Use of Public Hospital Information Systems in Croatia Based on PLS-SEM Analysis pp. 1-23

Josipa Osvaldic Galic, Mirjana Pejic-Bach, Sarwar Khawaja, Fayyaz Hussain Qureshi and Pradeep Dwivedi

Consumer Resistance to Chatbot Adoption pp. 1-28

Fatine Bouqlila, Selma Megzari and Dounia Dahab

Volume 16, issue 1, 2024

Mobile Application System Efficiency and the Degree of User Satisfaction in Accessing Information pp. 1-12

Manal Y. Alduaij, Fahad A. Alahmad and Faisal AlHammad

The Post-COVID-19 E-Services Continuance Usage in Low-Income Countries pp. 1-19

Ana Kundai Muchandigona and Vinessa Naidoo

Electronic Consultation and Service Delivery in Selected Public Hospitals in Kenya pp. 1-16

Lawrence Nduva Munyaka, Dorothy Kyalo, Raphael Nyonje and Angeline Mulwa

Intention to Use Online Platform and Application for Funeral Comprehensive Services for Deceased Relatives via Smartphone in Thailand pp. 1-17

Davids Makararpong, Chakorn Boonprasop and Jaratchwahn Jantarat

Consumer Intention Toward Participation in Proximity Marketing pp. 1-18

Hadeel B. Al-Haddad, Mohammad Hasan Galib and Fadi A. T. Herzallah

Volume 15, issue 1, 2023

The Usability of Management Information Systems Applications pp. 1-13

Husam AlFahl

The Catalytic Role of Mobile Banking to Improve Financial Inclusion in Developing Countries pp. 1-21

Ana Kundai Muchandigona and Billy Mathias Kalema

E-Banking Adoption by Algerian Bank Customers: Towards an Integrated Model pp. 1-20

Mohammed Bellahcene and Hela Latreche

Blockchain Maturity of Ghanaian Financial Institutions and Their Readiness to Adopt Distributed Ledger for KYC Processes pp. 1-24

Forgor Lempogo, Willian Leslie Brown-Acquaye, Millicent Agangiba and Daniel Selassie Kwasi Twumasi

Volume 14, issue 1, 2022

The Impact of Innovative Capabilities and Innovation Types on the Financial Performances of Insurance Companies pp. 1-23

Tanja Kamenjarska, Mario Spremić and Ivan Miloloža

Demystifying the Effect of Flow Experience for Mobile App-Based E-Services: A Moderated Mediation Study pp. 1-26

Md Rifayat Islam Rushan, S. S. M. Sadrul Huda and S. S. M. Sadrul Huda

End-User Approach to Evaluating Costs and Benefits of Smart City Applications pp. 1-15

Mario Jadrić, Tea Mijač and Maja Ćukušić

Customers' Perceived Value, Satisfaction, and Loyalty in Online Securities Trading: Do Moderating Effects of Technology Readiness Matter? pp. 1-24

Phan Dien Vy, Thang Dinh, Lam Trong Vu and Long Pham

The Effect of Culture on Performance Expectancy, Intention, and Trust in Mobile Payment Adoption pp. 1-16

Tuan Anh Nguyen, Martin Dick, Binh Thi Thanh Nguyen, Giang Le Quynh Vu, Luan Thi Bich Nguyen and Hiep Dinh Le

A Structural Equation Modelling of Governing Factors Influencing Patient Acceptance of Mobile Health in Saudi Arabia: A Modified UTAUT Model pp. 1-17

Tamim Alkhalifah

Leveraging Financial Inclusion Through Technology-Enabled Services Innovation: A Case of Economic Development in India pp. 1-13

Rajeev Dwivedi, Melfi Alrasheedi, Pradeep Dwivedi and Berislava Starešinić

Intention of Personal Information Disclosure in Mobile Payment Apps pp. 1-14

Mai Thi Thu Le, Hien Thu Pham, Minh Thi Nguyet Tran and Thao Phuong Le

An Empirical Study of Consumer Attitude Toward Adoption of Online Food Ordering App pp. 1-18

Utkal Khandelwal and Trilok Pratap Singh

Novelties and Benefits of Fintech in the Financial Industry pp. 1-25

Ivana Martinčević, Sandra Črnjević and Igor Klopotan

Drivers of Social Media Networking Site Continuance Intention in Jordan and South Africa: Do National Cultural Differences Matter? pp. 1-29

Daniel K. Maduku and Emad A. Abu-Shanab

Behavioural Intention Determinants of Augmented Reality Technology Adoption in Supermarkets/Hypermarkets pp. 1-22

Ivan Jajić, Mario Spremić and Ivan Miloloža

Consumer Engagement With Visual Content on Instagram: Impact of Different Features of Posts by Prominent Brands pp. 1-21

Wan Nurhayati Abdul Rahman, Dilip S. Mutum and Ezlika M. Ghazali

The Effects of Task Service Fit on Brand Loyalty: A Study of Branded Apps pp. 1-19

Trang P. Tran, Christopher P. Furner and Ilia Gugenishvili

Volume 13, issue 4, 2021

Measuring Customer Satisfaction With the University Front Line Services Using Association Rules pp. 1-15

Frederick Flores Patacsil and Kristen Bhing Villanueva Salvio

Web Service Discovery Approaches for Dynamic Mobile Environment: A Systematic Literature Review pp. 16-38

Salisu Garba, Radziah Mohamad and Nor Azizah Saadon

Application of Morphosyntactic Cues in Detection of GOAL Semantic Role pp. 39-59

Nives Mikelic Preradovic, Tomislava Lauc and Danijela Unic

Fear of Missing Out Among Adolescents: Formulating Big Five Personality Traits to Smartphone Addiction pp. 60-76

Muhammad Ashraf Fauzi, Nur Muneerah Kasim and Norazha Paiman

Healthcare Information Technology: Fast and Accurate Information Access vs. Cyber-Security pp. 77-87

Maja Baretić and Nikola Protrka

The Impact of Chatbots in Driving Digital Transformation pp. 88-104

Hyrmet Mydyti and Arbana Kadriu

Evaluating and Exploring Successful Disruptive Innovation in the Aviation Industry From the Perspective of Consumers: A Comprehensive Content Analysis of Low-Cost Carrier Passengers' Word of Mouth pp. 105-119

Gang-Hoon Seo

Volume 13, issue 3, 2021

Examining the Factors Influencing the Intention to Adopt Cloud ERP Systems by SMEs in Jordan pp. 1-27

Ahmad Ibrahim Habahbeh and Ahmad Hamza Obidat

Board Information Technology Governance and Business Agility: An Empirical Analysis Among Bosnian Enterprises pp. 28-49

Admir Kozlica

The Impact of Services Quality Factors on Improving Actual Used for Mobile Application: Customer Engagement as Mediating Variable pp. 50-70

Samer Alhawari and Khaled Mahmoud Al. Shawabkeh

Segmentation Approach for Athleisure and Performance Sport Retailers Based on Data Mining Techniques pp. 71-85

Sunčica Rogić and Ljiljana Kašćelan

E-Government in the Republic of Croatia: Current State and Challenges pp. 86-116

Denis Hrestak

Volume 13, issue 2, 2021

Enterprise Crowdsourcing and Organizational Culture: Lessons From an Engineering Consultancy pp. 1-20

Ada Scupola and Hanne Westh Nicolajsen

Typology of Digital Business Models in Tourism pp. 21-42

Helena Zentner and Mario Spremić

Supply Chain Management Supported by E-Invoicing: Cluster Analysis Approach to E-Invoicing pp. 43-59

Amir Klinčar and Jovana Zoroja

A Study on Behavior Intention to Adopt Mobile Banking Apps pp. 60-72

Phan Dai Thich

Patient-Physician Communication in Depression: The Role of a Mobile Solution Using Messaging Services pp. 73-89

Ana Margarida Pisco Almeida, Margarida Figueiredo-Braga and Hugo Almeida

Volume 13, issue 1, 2021

“Hey Alexa, Let's Shop”: Millennials' Acceptance of Voice-Activated Shopping pp. 1-14

Katelyn Sorensen and Jennifer Johnson Jorgensen

Differences of E-Learning Systems With the Focus on Moodle and Blackboard Systems pp. 15-30

Krešimir Buntak, Maja Mutavdžija and Matija Kovačić

Using Bibliometric Analysis to Measure and Understand the Gender Gap in Published Computing Books: Gender Gap in Computer Science pp. 31-44

Arbana Kadriu, Kosovare Sahatqija and Lejla Abazi-Bexheti

Usage Behaviors on Snapchat, Instagram, and WhatsApp: Between-Group Analyses pp. 45-59

Abdullah J. Sultan

Trends in the Online Booking of Hotel Accommodation pp. 60-76

Tina Vukasović and Vlaho Mihač