Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE

Abeer Mosaad Ghareeb, Nagy Ramadan Darwish and Hesham Ahmed Hefney
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Abeer Mosaad Ghareeb: Faculty of Graduate Studies for Statistical Research, Cairo University, Egypt
Nagy Ramadan Darwish: Faculty of Graduate Studies for Statistical Research, Cairo University, Egypt
Hesham Ahmed Hefney: Faculty of Graduate Studies for Statistical Research, Cairo University, Egypt

International Journal of E-Services and Mobile Applications (IJESMA), 2020, vol. 12, issue 3, 38-59

Abstract: The growing attention given by governments to invest in e-government projects and the low usage of the available e-government services refers to a gap between provision and usage. This article aims to propose an approach for enhancing adoption of e-government services and maximizing the impact of investment. It is a demand-oriented approach, focuses on eliciting citizens' requirements in e-government projects via analytical analysis of the deployed e-government services, against a predefined set of acceptance and adoption criteria. The proposed approach employs AHP and PROMETHEE methods. AHP is used to create a hierarchical representation of the decision problem and PROMETHEE is used to rank e-government services and highlight their favorable and unfavorable features. The proposed approach has been applied to measure the performance of Egyptian e-government services. The computational results are given and the research outcomes are discussed.

Date: 2020
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