E-Services: Characteristics, Scope and Conceptual Strengths

Ada Scupola, Anders Henten and Hanne Westh Nicolajsen
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Ada Scupola: Roskilde University, Denmark
Anders Henten: Aalborg University - Copenhagen, Denmark
Hanne Westh Nicolajsen: Aalborg University - Copenhagen, Denmark

International Journal of E-Services and Mobile Applications (IJESMA), 2009, vol. 1, issue 3, 1-16

Abstract: The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Furthermore, the article aims at examining one of the primary conditions for the development of e-services, namely the codification of knowledge in connection with knowledge intensive services.

Date: 2009
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International Journal of E-Services and Mobile Applications (IJESMA) is currently edited by Rajeev Dwivedi

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