Examining the Role of Stakeholder’s in Adopting Enterprise Application Integration Technologies in Local Government Domain

Muhammad Mustafa Kamal and Vishanth Weerakkody
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Muhammad Mustafa Kamal: Brunel University, UK
Vishanth Weerakkody: Brunel University, UK

International Journal of E-Services and Mobile Applications (IJESMA), 2010, vol. 2, issue 4, 42-59

Abstract: The realisation of innovative technological transformation in providing electronic services (e-Services) has often been associated with the presence of a number of prime stakeholders who perform their requisite functions in the organisation. In context of this research, the authors examine the potential role of key stakeholders involved in the Enterprise Application Integration (EAI) adoption process. Literature exemplifies that EAI technologies are large, comprehensive solutions that are complex to adopt and manage. Similar to adopting other technologies, there are several stakeholders involved with adopting EAI solutions, each with specific domain knowledge and expertise that are crucial to the success of EAI projects. In this regard, it would be judicious to give greater contemplation to research examining the role of stakeholders in the EAI adoption process in Local Government Authorities (LGAs). This paper applies concepts of the stakeholder theory to analyse the importance of stakeholders during the EAI adoption process with regards to EAI adoption factors. To conduct this research, the authors follow a qualitative multiple case study approach. Empirical findings highlight that each stakeholder involved in the EAI adoption process has a significant role utilising their expertise by contributing towards the success of EAI projects.

Date: 2010
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