Gamification as an Enabler of Mutual Learning in Complex Health Care Systems

Johanna Leväsluoto, Jouko Heikkilä, Joona Tuovinen and Kaupo Viitanen
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Johanna Leväsluoto: VTT Technical Research Centre of Finland Ltd., Espoo, Finland
Jouko Heikkilä: VTT Technical Research Centre of Finland Ltd., Espoo, Finland
Joona Tuovinen: VTT Technical Research Centre of Finland Ltd., Espoo, Finland
Kaupo Viitanen: VTT Technical Research Centre of Finland Ltd., Espoo, Finland

International Journal of E-Services and Mobile Applications (IJESMA), 2016, vol. 8, issue 4, 35-47

Abstract: In this paper, the authors present a gamified role switching method to promote dialogue and mutual learning in health care organisations facing changes in complex systems. Their research is based on two case studies in which the information exchange between the actors is crucial. 25 stakeholders were interviewed and four workshops were arranged. This study indicates that the gamified role switching method inspired and gave means for the participants to enhance systemic understanding of their organization and to improve dialogue. The role switching method also made the participants to see the situation from the other perspectives and thus promoted collaboration and the change process.

Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jesma0:v:8:y:2016:i:4:p:35-47

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International Journal of E-Services and Mobile Applications (IJESMA) is currently edited by Rajeev Dwivedi

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