Framework Towards a Virtual Tool for the Front-End of Employee-Driven Innovation in Healthcare

Katriina Lahtinen, Satu Aaltonen, Marika Järvinen, Outi Teittinen and Mikko Pirttimäki
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Katriina Lahtinen: University of Jyväskylä, Jyväskylä, Finland
Satu Aaltonen: University of Turku, Turku, Finland
Marika Järvinen: FinnMedi Oy, Tampere, Finland
Outi Teittinen: University of Jyväskylä, Jyväskylä, Finland
Mikko Pirttimäki: University of Jyväskylä, Jyväskylä, Finland

International Journal of E-Services and Mobile Applications (IJESMA), 2017, vol. 9, issue 1, 18-34

Abstract: This paper combines entrepreneurial behaviour and service innovation in order to investigate the use of the Idea Window; a virtual tool planned for employee-driven service development in a healthcare organisation. The empirical study investigates the tool used as a method for supporting employees' collaborative knowledge sharing in front-end of innovation in two study cases. Particularly, the research findings focus on how the virtual tool can be used for tackling the unknown - tacit knowledge, hidden possibilities, and initiatives in the context. The results are based on Idea Window entries and survey data collected in a Finnish hospital ward.

Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jesma0:v:9:y:2017:i:1:p:18-34

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