Understanding the Transformation Process Success Factors in Enterprise System Implementations: An IT Professional’s Perspective

Sanjay Mathrani and Anuradha Mathrani
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Sanjay Mathrani: School of Engineering & Advanced Technology, Massey University, Auckland, New Zealand
Anuradha Mathrani: School of Engineering & Advanced Technology, Massey University, Auckland, New Zealand

International Journal of Human Capital and Information Technology Professionals (IJHCITP), 2013, vol. 4, issue 1, 9-21

Abstract: Enterprise system (ES) implementation has been a major investment by many organizations in the last two decades and realization of benefits from this investment is a critical issue. The benefit realization process involves transformation of ES data into practice knowledge by deployment of operational and managerial processes within the technology infrastructure. This study investigates the factors that influence the process for transforming ES data into successful outcomes from an Information Technology (IT) professionals’ perspective in three New Zealand hi-tech manufacturing companies. Findings highlight that ES data transformation is a holistic process that not only includes the essential data and technology factors, but also includes organizational strategy deployment, business process management, and development of skills and proficiency levels of IT professionals. This study contributes to practice discipline as insights are shared from IT professionals who routinely use the organization’s ES for benefit realization.

Date: 2013
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