A Case Study Perspective for Balanced Perioperative Workflow Achievement through Data-Driven Process Improvement

Jim Ryan, Barbara Doster, Sandra Daily and Carmen Lewis
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Jim Ryan: College of Business, Auburn University at Montgomery, Montgomery, AL, USA
Barbara Doster: University of Alabama Birmingham Hospital, Birmingham, AL, USA
Sandra Daily: Cullman Regional Medical Center, Cullman, AL, USA
Carmen Lewis: Sorrel College of Business, Troy University, Dothan, AL, USA

International Journal of Healthcare Information Systems and Informatics (IJHISI), 2016, vol. 11, issue 3, 19-41

Abstract: Based on a 143-month longitudinal study of an academic medical center, this paper examines operations management practices of continuous improvement, workflow balancing, benchmarking, and process reengineering within a hospital's perioperative operations. Specifically, this paper highlights data-driven efforts within perioperative sub-processes to balance overall patient workflow by eliminating bottlenecks, delays, and inefficiencies. This paper illustrates how dynamic technological activities of analysis, evaluation, and synthesis applied to internal and external organizational data can highlight complex relationships within integrated processes to identify process limitations and potential process capabilities, ultimately yielding balanced patient workflow through data-driven perioperative process improvement. Study implications and/or limitations are also included.

Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jhisi0:v:11:y:2016:i:3:p:19-41

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