Critical Success Factors in Electronic Health Records (EHR) Implementation: An Exploratory Study in North India

Navneet Kaur Bajwa, Harjot Singh and Kalyan Kumar De
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Navneet Kaur Bajwa: Thapar University, Patiala, Punjab, India
Harjot Singh: Thapar University, Patiala, Punjab, India
Kalyan Kumar De: Amity University, Noida, India

International Journal of Healthcare Information Systems and Informatics (IJHISI), 2017, vol. 12, issue 2, 1-17

Abstract: Electronic Health Records (EHR) has been the subject of much academic discussion in recent times. The impact that a successful implementation of EHR can have on a hospital cannot be overstated. Factors which are crucial to successful implementation of an EHR system are commonly known as Critical Success Factors (hereinafter referred to as CSFs). Purpose: The present study investigates the role of CSFs in implementation process of EHR systems in north Indian multispecialty hospitals. Design: The questionnaire has been distributed to 12 hospitals which have been using EHR technology. Findings: It has been concluded that three out of the five CSFs included in the study, play a more important role than the other two factors. Research limitations: The factors have not been considered separately based upon pre-implementation scenario and post-implementation phase. Originality: The study attempts to outline the impact of EHR systems on successful operational performance of hospitals.

Date: 2017
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