The RCQ Model: Conceptualizing Inter-Clinician Relationships, Communities of Practice and Quality Improvement in Healthcare

Michael Dohan, Ted Xenodemetropoulos and Joseph Tan
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Michael Dohan: McMaster University, Canada
Ted Xenodemetropoulos: McMaster University, Canada
Joseph Tan: McMaster University, Canada

International Journal of Healthcare Information Systems and Informatics (IJHISI), 2012, vol. 7, issue 2, 29-45

Abstract: As society moves into the age of active knowledge management and sharing, inter-clinician relationships and communities of practice can be directed to support quality improvement efforts within healthcare organizations. It is argued that successful adoption of the processes that are critical to quality improvement is necessary for durable improvements in quality. Knowledge sharing is necessary for supporting the skills in performing activities associated with practice audit, change management and use of the associated technology. This paper introduces the Relationships, Communities, Quality (RCQ) model, which provides a framework for the purpose of conceptualizing how quality improvement in healthcare can be sustained. A variance model is proposed for the evaluation of communities of practice for their value in quality improvement in healthcare.

Date: 2012
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