The Business Values of Patient Knowledge Management (PKM) in the Healthcare Industry

Mohammad Soltani Delgosha, Ali Amoei Ojaki and Hamidreza Farhadi
Additional contact information
Mohammad Soltani Delgosha: Social Science and Economy Faculty, Alzahra University, Tehran, Iran
Ali Amoei Ojaki: Faculty of Management, University of Tehran, Tehran, Iran
Hamidreza Farhadi: Faculty of Management, University of Tehran, Tehran, Iran

International Journal of Healthcare Information Systems and Informatics (IJHISI), 2013, vol. 8, issue 2, 70-79

Abstract: Today, healthcare has become a progressive industry with novel techniques, approaches and findings in this field quickly being evaluated and improved. One of these approaches is patient-centered care (PCC), which is defined essentially as an approach that respects and responds to individual patient’s preferences, needs and values. As such, PCC concept focuses not only on the disease, but also on leveraging specific information of a patient. PCC approach is therefore going to enlarge the role of patients and families in the process of clinical decision making. Still, the authors are observing the lack of innovation in this particular domain. In this paper, the authors develop the concept of patient knowledge management (PKM) based on customer knowledge management and PCC approaches. PKM creates many values such as decreasing opportunity costs and treatment costs, aiding patient decision making to be efficient and effective, as well as creating new knowledge and developing new treatment methods.

Date: 2013
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 018/jhisi.2013040106 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jhisi0:v:8:y:2013:i:2:p:70-79

Access Statistics for this article

International Journal of Healthcare Information Systems and Informatics (IJHISI) is currently edited by Qiang (Shawn) Cheng

More articles in International Journal of Healthcare Information Systems and Informatics (IJHISI) from IGI Global
Bibliographic data for series maintained by Journal Editor ().