A Balanced Perspective to Perioperative Process Management Aligned to Hospital Strategy

Jim Ryan, Barbara Doster, Sandra Daily and Carmen Lewis
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Jim Ryan: Sorrell College of Business, Troy University, Phenix City, AL, USA
Barbara Doster: University of Alabama at Birmingham Hospital, Birmingham, AL, USA
Sandra Daily: University of Alabama at Birmingham Hospital, Birmingham, AL, USA
Carmen Lewis: Sorrell College of Business, Troy University, Phenix City, AL, USA

International Journal of Healthcare Information Systems and Informatics (IJHISI), 2014, vol. 9, issue 4, 1-19

Abstract: Dynamic technological activities of analysis, evaluation, and synthesis can highlight complex relationships within integrated processes to target improvement and ultimately yield improved processes. Likewise, the identification of existing process limitations, potential capabilities, and subsequent contextual understanding are contributing factors that yield measured improvement. Based on a 120-month longitudinal study of an academic medical center, this study investigates how integrated information systems and business analytics can improve perioperative efficiency and effectiveness across patient quality of care, stakeholder satisfaction, clinical operations, and financial cost effectiveness. This case study examines process management practices of balanced scorecard and dashboards to monitor and improve the perioperative process, aligned to overall hospital goals at strategic, tactical, and operational levels. The conclusion includes discussion of study implications and limitations.

Date: 2014
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International Journal of Healthcare Information Systems and Informatics (IJHISI) is currently edited by Qiang (Shawn) Cheng

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