Participation in Child Welfare Services Through Information and Communication Technologies

Susan Tregeagle
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Susan Tregeagle: Barnardos Australia and University of Western Sydney Social Justice Social Change Research Centre, Australia

International Journal of Information Communication Technologies and Human Development (IJICTHD), 2010, vol. 2, issue 2, 17-33

Abstract: Case management systems were designed to open the way for increased participation of young people and their families in child welfare interventions, and, their standardised format provides a valuable opportunity to use ICT in social work practice. Existing research is unclear about how effectively case management affects participation, nor, the impact of ICT on social work interventions. This paper describes the findings of qualitative research with service users about their experiences of case management and how ICT could further their involvement in critical decisions for families. Service users are keen to use ICT and this could help overcome the limitations of paper-based case management systems and exploit the communication potential of the internet and mobile phones. However, before ICT could be used, the complex ‘digital divide’ affecting disadvantaged families would need to be addressed and social workers’ understanding and current use of ICT would need to be explored.

Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jicthd:v:2:y:2010:i:2:p:17-33

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International Journal of Information Communication Technologies and Human Development (IJICTHD) is currently edited by Hakikur Rahman

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