Co-Creation of Public Service Innovation Using Open Data and Social Media: Rhetoric, Reality, or Something in Between?

Harri Jalonen and Tuomo Helo
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Harri Jalonen: University of Vaasa, Finland
Tuomo Helo: Turku University of Applied Sciences, Finland

International Journal of Innovation in the Digital Economy (IJIDE), 2020, vol. 11, issue 3, 64-77

Abstract: This article presents the analysis of the usage of open data and social media in the co-creation of public service innovation. The article concludes that using open data and social media in co-creation of public service innovation is a promising approach but not yet fully implemented. It seems clear that the advances in digital technology may provide a bridge for bringing service providers and service users together. The benefits are clear. First, the more accurate and real-time data available, the more effective the service provision will be. Second, the more citizen participation, the more tailored services can be co-created. Third, the more transparent governance becomes, the more legitimate and accountable it becomes. Fourth, governmental legitimacy increases societal trust which supports knowledge sharing and spurs innovation. However, co-creation of public service innovations can be more complex, more unpredictable, and more political than what the rhetoric indicates.

Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jide00:v:11:y:2020:i:3:p:64-77

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