Tripartition of Knowledge in Knowledge-Intensive Services

Tytti Kurtti, Samppa Määttä, Jukka Aaltonen, Annamari Turunen and Sari Riipi
Additional contact information
Tytti Kurtti: University of Lapland, Finland
Samppa Määttä: University of Lapland, Finland
Jukka Aaltonen: University of Lapland, Finland
Annamari Turunen: University of Lapland, Finland
Sari Riipi: University of Lapland, Finland

International Journal of Innovation in the Digital Economy (IJIDE), 2011, vol. 2, issue 3, 38-47

Abstract: The Service Process Management in Travel Business Networks project focuses on knowledge tripartition. It is carried out at the University of Lapland with the aim of defining knowledge management, network management, and customer relations management from the practical point of view. The implementation of the project entails cooperation with enterprises involved in the travel industry in Lapland. This article examines knowledge-intensive services in the travel industry from the viewpoint of knowledge tripartition. The focus is on implicit knowledge and its special character in the organizational context. Implicit knowledge lies between explicit and tacit knowledge. The conclusion is that implicit knowledge should be taken into account in organizational action. The question is whether this tripartition makes organizational environment clearer or more complex.

Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 4018/jide.2011070103 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jide00:v:2:y:2011:i:3:p:38-47

Access Statistics for this article

International Journal of Innovation in the Digital Economy (IJIDE) is currently edited by Ionica Oncioiu

More articles in International Journal of Innovation in the Digital Economy (IJIDE) from IGI Global
Bibliographic data for series maintained by Journal Editor ().