Improving the Efficiency of an Emergency Department

Vincent Omachonu and Howard Gitlow
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Vincent Omachonu: Department of Industrial Engineering, College of Engineering, University of Miami, Coral Gables, FL, USA
Howard Gitlow: Department of Management Science, School of Business Administration, University of Miami, Coral Gables, FL, USA

International Journal of Innovation in the Digital Economy (IJIDE), 2013, vol. 4, issue 4, 18-35

Abstract: “Voice of the Stakeholder” data collected from Patients and Hospital Administrators showed that both groups believe that “time to see a doctor” is the most critical metric in an Emergency Department (ED). Further research determined that controlling “inpatient bed assignments” was the most critical in-process variable to effect the “time to see a doctor.” This paper reports a dramatic reduction in the average time a patient waits to see a doctor in an Emergency Department, as well as improvements in other key metrics.

Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jide00:v:4:y:2013:i:4:p:18-35

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