An Investigation into Customers' Requirements for Electronic Banking: A Case Study of Microfinance Institutions (MFIs) in Kenya

Dorothy M. Kalui, Christopher A. Moturi, Geoffrey Muchiri Muketha and John K. Tarus
Additional contact information
Dorothy M. Kalui: niversity of Science and Technology Beijing, China
Christopher A. Moturi: University of Nairobi, Nairobi, Kenya
Geoffrey Muchiri Muketha: Murang'a University College, Kenya
John K. Tarus: Moi University, Eldoret, Kenya

International Journal of Innovation in the Digital Economy (IJIDE), 2017, vol. 8, issue 2, 39-54

Abstract: There is a general consensus that governments, businesses and all individuals need to harness the power of Information and Communication Technology (ICT) and ICT enabled services for wider access and improved welfare standards. The requirements of MFI clients in regard to electronic banking (e- banking) have received limited attention in the reviewed literature. In Kenya, little is known and understood about the customers' requirements with emergence of e-banking. In this paper, the authors investigate the MFIs clients' e-banking requirements to align with the MFIs preparedness for sustainable success. Besides, it narrows the digital divide in provision of financial services to Kenyans. Findings from this study indicate that in Kenya, MFI clients are ready for e-banking. The paper finally recommends some possible solutions that MFIs could embrace towards successful implementation of e-banking.

Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 018/IJIDE.2017040104 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jide00:v:8:y:2017:i:2:p:39-54

Access Statistics for this article

International Journal of Innovation in the Digital Economy (IJIDE) is currently edited by Ionica Oncioiu

More articles in International Journal of Innovation in the Digital Economy (IJIDE) from IGI Global
Bibliographic data for series maintained by Journal Editor ().