Business-IT Alignment Barriers in a Public Organisation: The Case of Federal Inland Revenue Service of Nigeria

Gideon Mekonnen Jonathan, Aminat Abdul-Salaam, Omogunloye Oluwasanmi and Lazar Rusu
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Gideon Mekonnen Jonathan: Department of Computer and Systems Sciences, Stockholm University, Kista, Sweden
Aminat Abdul-Salaam: Department of Computer Science, Federal College of Education (Special), Oyo, Nigeria
Omogunloye Oluwasanmi: Department of Computer and Systems Sciences Stockholm University, Kista, Sweden
Lazar Rusu: Department of Computer and Systems Sciences Stockholm University, Kista, Sweden

International Journal of Innovation in the Digital Economy (IJIDE), 2018, vol. 9, issue 1, 1-13

Abstract: Business-IT alignment (BITA) continues to attract the interest of researchers and practitioners. Literature review reveals that the focus of past studies was investigated BITA mostly at (1) strategic level, in (2) private and commercial organisations, and in (3) developed countries. Thus, making a generalisation from these findings is difficult. The current study is aimed at shading light on the barriers of BITA based on a case study in a public organisation like The Federal Inland Revenue Service of Nigeria. The data was collected through semi-structured email interviews from business and IT managers as well as IT officers and also from internal organisational documents too. The data collected has been analysed using thematic analysis and has revealed six BITA barriers at tactical and operational levels like previous IT failures, lack of feedback mechanism, organisational structure, lack of standard infrastructure, insufficient time to acquire knowledge, and poor communication between the mangers.

Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jide00:v:9:y:2018:i:1:p:1-13

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