Information and Communication Technology Driven Process Reengineering for Content Monitoring: A Case From the Public Sector in Macedonia

Lucija Gjurkovikj and Toni Malinovski
Additional contact information
Lucija Gjurkovikj: FON University, Skopje, Macedonia
Toni Malinovski: FON University, Skopje, Macedonia

International Journal of Information Systems and Social Change (IJISSC), 2019, vol. 10, issue 1, 23-36

Abstract: When organizations analyze and significantly change their business processes with latest information and communication technology (ICT) in mind, they can reduce process time and cost, as well as increase efficiency and output quality. This study elaborates an ICT-enabled reengineering project in the Agency for audio and audiovisual media services in the Republic of Macedonia for the program monitoring process. It aims to investigate the motivation to use ICT as a way to shape the process redesign and find associations among ICT adaptation, process reengineering, organizational growth and efficiency. Hence, the new process structure can help the agency deliver greater public value while meeting its strategic goals to protect citizens' interests in the area of audio and audiovisual media services. It provides an example of a case study that surpasses standard industrial report to an article that contains valuable information that companies, especially in the public sector, can use in replicating experiences while undertaking similar BPR initiatives.

Date: 2019
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 18/IJISSC.2019010102 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jissc0:v:10:y:2019:i:1:p:23-36

Access Statistics for this article

International Journal of Information Systems and Social Change (IJISSC) is currently edited by John Wang

More articles in International Journal of Information Systems and Social Change (IJISSC) from IGI Global
Bibliographic data for series maintained by Journal Editor ().