Establishment of a Unified Quality Indicators System to Increase the Effectiveness of Emergency Departments

Anat Ratnovsky, Shai Rozenes and Pinchas Halpern
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Anat Ratnovsky: Afeka Tel Aviv Academic College of Engineering, Tel Aviv, Israel
Shai Rozenes: Engineering and Management of Service Systems, Afeka Tel Aviv Academic College of Engineering, Tel Aviv, Israel
Pinchas Halpern: Tel Aviv Sourasky Medical Center and Tel Aviv University, Sackler Faculty of Medicine, Tel Aviv, Israel

International Journal of Information Systems and Social Change (IJISSC), 2019, vol. 10, issue 4, 1-11

Abstract: The overall quality of an emergency department (ED) can be measured by its ability to provide fast, efficient yet high-quality medical treatments to its patients. The objective of the present study was to derive a common set of key indicators that could be used to assess the quality of the performance of EDs. A modified Delphi process was employed to achieve this. This consisted of a detailed literature review followed by a three-round expert panel interaction, which was used to reduce and refine the list of indicators. The members of the panel comprised ED physicians, ED nurses and hospital and ED administrators drawn from six EDs. This process yielded 47 essential performance indicators and 12 recommended indicators. The performance indicators were classified into 7 main groups according to their characteristics. The chosen indicators comprise a core set that will be used in an ongoing study on a representative sample of EDs.

Date: 2019
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