Assessing the Impact of Human Error Assessment on Organization Performance in the Software Industry

Shampave Paramanantham and Sidath Liyanage
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Shampave Paramanantham: Informatics Institute of Technology, Sri Lanka
Sidath Liyanage: University of Kelaniya, Sri Lanka

International Journal of Information Systems and Social Change (IJISSC), 2023, vol. 14, issue 1, 1-32

Abstract: The influence of human errors on organizations is wide-ranging concerning customer service, productivity, teamwork, quality, execution, decision-making, and loss (Irmi.com, 2018). When the employee makes an error, this may prompt an operational failure, effectively affecting whatever is being assessed. There is a commonly accepted connection between human errors and organizational performance. However, the theory is all hypothesis without confirmation since there is minimal literature writing in this research. Data was gathered from 365 employees of IT export companies in Sri Lanka. 5 people working as project managers in IT export companies were interviewed to get their opinion about human errors. The findings show that human errors such as skill-based, design, quality testing, and maintenance errors can significantly influence performance outcomes, namely sales growth, return on investment, customer satisfaction, innovation development, and product and service quality.

Date: 2023
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