Building a Measurement Framework for m-Government Services

Emmanouil Stiakakis and Christos K. Georgiadis
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Emmanouil Stiakakis: Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece
Christos K. Georgiadis: Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece

International Journal of Information Systems and Social Change (IJISSC), 2012, vol. 3, issue 4, 18-37

Abstract: This study develops and presents a proposed framework for the measurement of mobile government (m-government) services. The measurement framework consists of: (i) identification/categorisation of m-government services; (ii) sophistication stages of these services; and (iii) indicators to evaluate their progress. With respect to the methodological approach followed in the study, twenty e-government services clustered by type of activity and interaction level are ranked for importance in terms of criteria that characterise the mobile setting. Moreover, core indicators used for e-government are examined in terms of their appropriateness to the mobile setting. According to the authors’ findings, three m-government service clusters are established, assisting governments to prioritise services to mobile users. A modification in the sophistication model for e-services is recommended for application in m-government. Finally, the proposed indicators are mainly user-focused, in accordance with the personalised nature of services delivered through mobile devices.

Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jissc0:v:3:y:2012:i:4:p:18-37

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