Leveraging Service Management to Achieve Sustainability Goals: A Case Study

Mark S. Blanke and Thomas Abraham
Additional contact information
Mark S. Blanke: School of Management and Marketing, Kean University, Union, NJ, USA
Thomas Abraham: School of Management and Marketing, Kean University, Union, NJ, USA

International Journal of Information Systems and Social Change (IJISSC), 2014, vol. 5, issue 4, 58-72

Abstract: Information Technology can play a significant role in supporting and even driving sustainability strategies in an organization. However, many small and mid-size enterprises (SMEs) often separate their “Green IT” initiatives from existing business and IT strategy. The authors describe how one SME used IT service management (ITSM) to clarify and improve their IT services and to integrate sustainability into the IT function. Their case provides a detailed description of ITSM and also shows that ITSM offers a framework for SMEs to integrate sustainability into the IT operations.

Date: 2014
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 18/ijissc.2014100104 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jissc0:v:5:y:2014:i:4:p:58-72

Access Statistics for this article

International Journal of Information Systems and Social Change (IJISSC) is currently edited by John Wang

More articles in International Journal of Information Systems and Social Change (IJISSC) from IGI Global
Bibliographic data for series maintained by Journal Editor ().