Dynamic Capabilities of Decision-oriented Service Systems

Rainer Schmidt, Michael Möhring and Alfred Zimmerman
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Rainer Schmidt: Munich University of Applied Sciences, Munich, Germany
Michael Möhring: Munich University of Applied Sciences, Munich, Germany
Alfred Zimmerman: Reutlingen University, Reutlingen, Germany

International Journal of Information Systems in the Service Sector (IJISSS), 2018, vol. 10, issue 3, 41-63

Abstract: A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processes and products based on decision-oriented service systems, this article introduces a capability-oriented approach. Starting from technological capabilities, more abstract operational and dynamic capabilities are created. The framework created is based on an integrated conceptualization of decision-oriented service systems that allows capturing synergetic effects. By creating the framework, the gap between the technological capabilities of technologies and the strategic goals of enterprises shall be narrowed.

Date: 2018
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