The Influence of HRIS Usage on Employee Performance and Mediating Effects of Employee Engagement in Five Stars Hotels in Jordan

Rand H. Al-Dmour
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Rand H. Al-Dmour: The Univeristy of Jordan, Jordan

International Journal of Information Systems in the Service Sector (IJISSS), 2020, vol. 12, issue 3, 1-18

Abstract: The purpose of this study is to evaluate the role of employee engagement with their work as a mediating factor in the relationship between utilisation of a human resource information system (HRIS) and employee performance in five-star hotels in Jordan. A conceptual framework based on social exchange theory and content analysis of similar previous studies was developed. A quantitative approach and simple random sampling were used to obtain data via questionnaires completed by 221 human resources (HR) employees working at 21 five-star hotels in Jordan. The response rate was 71%. Structural equation modelling (SEM) was used to analyse and verify the study variables. The findings revealed that use of a HRIS had a significant positive influence on both employee performance and work engagement, while the latter acted as a partial mediator between HRIS utilisation and employee performance.

Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jisss0:v:12:y:2020:i:3:p:1-18

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