EMIS Success Modeling Using Information Systems Quality Factors

Lily Asiedu Danso, Joseph Kwame Adjei and Winfred Yaokumah
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Lily Asiedu Danso: Ghana Institute of Management and Public Administration, Ghana
Joseph Kwame Adjei: Ghana Institute of Management and Public Administration, Ghana
Winfred Yaokumah: University of Ghana, Ghana

International Journal of Information Systems in the Service Sector (IJISSS), 2021, vol. 13, issue 3, 65-81

Abstract: This study validates the DeLone and McLean information systems (IS) success model in the context of education management information system (EMIS). It develops a model to examine the effect of IS quality factors (system quality, information quality, and service quality) on IS success (use, user satisfaction, and net benefit) of EMIS. The study employs purposive sampling technique to select participants and a validated structural questionnaire to collect data from 100 users of EMIS. Employing three multiple regression models, the results show that there is a statistical significant relationship between system quality, information quality, service quality, use, and user satisfaction. Overall, among the six constructs measured, the impact of system quality, information quality, and use significantly improve the net benefits of EMIS. However, service quality contributes insignificantly to user satisfaction.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jisss0:v:13:y:2021:i:3:p:65-81

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