Do E-Business Services Enhance Bank Efficiency in Taiwan?

Changsheng Liao
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Changsheng Liao: Fujian University of Technology, China

International Journal of Information Systems in the Service Sector (IJISSS), 2022, vol. 14, issue 1, 1-17

Abstract: This study investigates the impact of e-business services on bank efficiency in Taiwan from 2008 to 2019, using the Data Envelopment Analysis (DEA) technique concerning e-business activities as outputs or do not. Comparing two models, these findings show that efficiency scores with e-business output were significantly better than those without e-business outputs, implying that e-business outputs play a crucial role in evaluating bank efficiency. The findings show that e-payment services have brought positive effects to bank efficiency, and that mobile banking services increase the frequency of banking transactions performed by customers, leading to increased bank efficiency.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jisss0:v:14:y:2022:i:1:p:1-17

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