Involve Users or Fail: An IT Project Case Study from East Africa

Chris Procte and Molly Businge
Additional contact information
Chris Procte: Salford Business School, University of Salford, Manchester, UK
Molly Businge: Salford Business School, University of Salford, Manchester, UK

International Journal of Information Technology Project Management (IJITPM), 2013, vol. 4, issue 4, 51-65

Abstract: Repeated surveys, and most notably those by the Standish Group, suggest that a substantial proportion of Information Technology (IT) projects fail. The literature suggests that this is in part due to a lack of user involvement in the project. The authors’ research describes the case study of a major IT system implementation project in East Africa. The paper reports on the results of both an online questionnaire and interviews with key participants. The authors’ findings suggest that the subsequent failure of this project was in large part attributable to a lack of user involvement in the definition of requirements and implementation of the system. There did not appear to be an organisational culture that recognised the significance of such participation in the project. Although there are issues of definition raised, such as the definition of success and failure, this work supports previous findings that user involvement is a key factor in IT project success and failure.

Date: 2013
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 18/ijitpm.2013100103 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jitpm0:v:4:y:2013:i:4:p:51-65

Access Statistics for this article

International Journal of Information Technology Project Management (IJITPM) is currently edited by John Wang

More articles in International Journal of Information Technology Project Management (IJITPM) from IGI Global
Bibliographic data for series maintained by Journal Editor ().