Framework for Managing Shared Knowledge in an Information Systems Outsourcing Context

Hanlie Smuts, Paula Kotzé, Alta Van der Merwe and Marianne Loock
Additional contact information
Hanlie Smuts: University of Pretoria, Pretoria, South Africa
Paula Kotzé: CSIR Meraka Institute and University of Pretoria, Pretoria, South Africa
Alta Van der Merwe: University of Pretoria, Informatics, Pretoria, South Africa
Marianne Loock: University of South Africa, Pretoria, South Africa

International Journal of Knowledge Management (IJKM), 2017, vol. 13, issue 4, 1-30

Abstract: Both information systems (IS) outsourcing and knowledge management are well-established business phenomena. The integration of shared knowledge in an IS outsourcing arrangement, represents the blending of organisational knowledge with external knowledge sources. In an attempt to provide tactical mechanisms for creating and managing shared knowledge in organisations embarking on IS outsourcing arrangements, this article focuses on the design and application of a knowledge framework for IS outsourcing, with the purpose of guiding organisations in their knowledge exchange planning through concrete mechanisms, practical steps and validation. Key considerations for IS outsourcing is mapped to critical success factors, each associated with a set of knowledge requirements and knowledge flows to support the successful achievement of a specific critical success factor. An associated assessment tool was designed to identify knowledge exchange mechanisms and potential issues and gaps in current or future IS outsource arrangements.

Date: 2017
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 4018/IJKM.2017100101 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jkm000:v:13:y:2017:i:4:p:1-30

Access Statistics for this article

International Journal of Knowledge Management (IJKM) is currently edited by Hakikur Rahman

More articles in International Journal of Knowledge Management (IJKM) from IGI Global
Bibliographic data for series maintained by Journal Editor ().