Getting Knowledge Management Right: Lessons from Failure

Ivy Chan and Patrick Y.K. Chau
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Ivy Chan: The Chinese University of Hong Kong, Hong Kong
Patrick Y.K. Chau: The University of Hong Kong, Hong Kong

International Journal of Knowledge Management (IJKM), 2005, vol. 1, issue 3, 40-54

Abstract: Knowledge is increasingly recognized to provide a foundation for creating core competences and competitive advantages for organizations, making effective knowledge management (KM) crucial and significant. Despite evolving perspectives and rigorous endeavors to embrace KM intentions in business agendas, organizations cannot always realize expected benefits and improve their performances. This paper reports a case study of an organization in Hong Kong that shares typical characteristics with other organizations with strong awareness and expectations of KM, yet experienced failure of its program in two years. Our findings showed that KM activities carried out in the organization were fragmented and not supported by members. Based on this failure case, four lessons learned are identified for improving KM performance.

Date: 2005
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International Journal of Knowledge Management (IJKM) is currently edited by Hakikur Rahman

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