System Support for Knowledge Work: Bridging the Knowing-Doing Group

Dick Stenmark and Rikard Lindgren
Additional contact information
Dick Stenmark: Goteborg University, Sweden
Rikard Lindgren: Viktoria Institute, Sweden

International Journal of Knowledge Management (IJKM), 2006, vol. 2, issue 2, 46-68

Abstract: Many researchers argue that information systems (IS) can play an important role in supporting organizational knowledge application. However, recent IS research indicates that knowledge management systems (KMS) often fail when implemented in the knowledge work practice of contemporary organizations. While KMS maintenance has been recognized as an important IS research area, imbalance between the desire for accurate content and the workload required to achieve this still appears to be a critical issue, resulting in systems of little use for organizations in their knowledge application processes. Driven by the ambition to contribute recommendations for how to integrate KMS with everyday knowledge work, we use general lessons learned from development of groupware applications as a theoretical lens to analyze empirical experiences from three implemented and evaluated KMS. Targeting the KMS maintenance challenge, our recommendations extend earlier IS research on the implementation and use of knowledge work support systems. On a practical level, our recommendations assist KMS developers in attempts to bridge the knowing-doing gap in organizations where individual members do not know or know of each other and the organization as a whole does not know what it knows.

Date: 2006
References: Add references at CitEc
Citations:

Downloads: (external link)
https://services.igi-global.com/resolvedoi/resolve ... .4018/jkm.2006040104 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jkm000:v:2:y:2006:i:2:p:46-68

Access Statistics for this article

International Journal of Knowledge Management (IJKM) is currently edited by Hakikur Rahman

More articles in International Journal of Knowledge Management (IJKM) from IGI Global
Bibliographic data for series maintained by Journal Editor ().