A Model of Interrelationships Among Individual Level Knowledge Management Success Measures

Shahnaqaz Muhammed, William J. Doll and Xiaodong Deng
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Shahnaqaz Muhammed: Fayetteville State University, USA
William J. Doll: The University of Toledo, USA
Xiaodong Deng: Oakland University, USA

International Journal of Knowledge Management (IJKM), 2009, vol. 5, issue 1, 1-16

Abstract: Extant literature has mostly focused on defining knowledge management success at an organizational or project level. The literature lacks a framework for measuring knowledge management success at the individual level. Individual knowledge innovation and performance make organizations more productive. This research proposes a model of the interrelationships among individual level knowledge management success measures (outcomes) including conceptual, contextual and operational knowledge, innovation, and performance. The model is tested using a sample of 252 individuals engaged in managerial and professional knowledge work. The results suggest that conceptual knowledge enhances operational and contextual knowledge. Contextual knowledge also improves operational knowledge. Contextual knowledge is the key predictor of innovations that, along with operational knowledge, enhance work performance. The results provide a model for defining and measuring knowledge management success at the individual level.

Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jkm000:v:5:y:2009:i:1:p:1-16

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International Journal of Knowledge Management (IJKM) is currently edited by Hakikur Rahman

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