Knowledge Management Toolkit for SMEs

Kerstin Fink and Christian Ploder
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Kerstin Fink: University of Innsbruck, Austria
Christian Ploder: University of Innsbruck, Austria

International Journal of Knowledge Management (IJKM), 2009, vol. 5, issue 1, 46-60

Abstract: The discipline of knowledge management is no longer emerging in large organizations, but also small and medium-sized enterprises (SMEs) are focusing on finding the right process that will allow them to make advantages of their intellectual capital. Using survey data from 219 small and medium-sized enterprises in Austria and Switzerland, this article illustrates the four key knowledge processes (1) knowledge identification, (2) knowledge acquisition, (3) knowledge distribution, and (4) knowledge preservation for SMEs and also reports the findings of the empirical study designed to allocate cost-efficient software products to each of the four knowledge processes. As a result a knowledge toolkit for SMEs that integrates knowledge processes, methods and software tool for decision support making is given. Finally, the social view of knowledge management to SMEs is discussed, showing that the use of information technology is currently far more important than the integration of a social-cognitive perspective.

Date: 2009
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International Journal of Knowledge Management (IJKM) is currently edited by Hakikur Rahman

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