The Effects of a KM Strategy on KM Performance in Professional Services Firms

Reimar Palte, Michael Hertlein, Stefan Smolnik and Gerold Riempp
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Reimar Palte: Kühne Logistics University (KLU), Germany
Michael Hertlein: EBS University of Business and Law, Germany
Stefan Smolnik: EBS University of Business and Law, Germany
Gerold Riempp: EBS University of Business and Law, Germany

International Journal of Knowledge Management (IJKM), 2011, vol. 7, issue 1, 16-34

Abstract: Knowledge management (KM) is a critical issue in professional services firms (PSFs). Many researchers define a KM strategy as a crucial driver of KM success in corporations. Research demonstrates that there is a positive relationship between KM strategy and the performance of KM processes, which are both closely related to KM success. In the longitudinal benchmark survey presented in this paper, based on an integrated KM framework and focusing on PSFs, the authors found evidence of such an effect, that is, KM strategy’s impact on KM success.

Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jkm000:v:7:y:2011:i:1:p:16-34

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