Does Knowledge Management Systems Moderate Turnover Effects?: A Study on Software Development Teams

Davi Nakano, Renato de Oliveira Moraes and Ana Paula Pereira de Moraes Ress
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Davi Nakano: Production Engineering Department, Escola Politecnica, Universidade de São Paulo, Butantã, Brazil
Renato de Oliveira Moraes: Production Engineering Department, Escola Politecnica, Universidade de São Paulo, Butantã, Brazil
Ana Paula Pereira de Moraes Ress: Production Engineering Department,Escola Politecnica, Universidade de São Paulo, Butantã, Brazil

International Journal of Knowledge Management (IJKM), 2013, vol. 9, issue 4, 1-16

Abstract: Knowledge assets are key to innovative capability, but are perishable and may decay over time. Knowledge Management Systems (KMS) can prevent knowledge decay and maintain and enhance performance and innovation. This paper investigates if the use of a KMS mitigates employee turnover negative effects on organizational performance. Data on turnover and project performance from two software development teams from the same corporation were collected and compared. One team adopted and uses a KMS to support development, while the other did not implement a KMS. Paired t-tests were performed and confirmed that KMS usage moderate turnover impact on organizational performance. There is also evidence that, when KMS are not used, turnover and performance are correlated with a time lag. From a practical stance, results indicate that knowledge intensive firms can avoid knowledge assets loss by implementing a KMS.

Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jkm000:v:9:y:2013:i:4:p:1-16

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