The Effect of Knowledge Management Strategies and Enablers on Knowledge Creation Process and Organizational Performance by Using Partial Least Squares Regression Method

Cheng-Ping Shih and Hsin-Fu Chou
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Cheng-Ping Shih: Graduate Institute of International Human Resource Department, National Taiwan Normal University, Taipei County, Taiwan, R.O.C.
Hsin-Fu Chou: Graduate Institute of International Human Resource Department, National Taiwan Normal University, Taipei County, Taiwan, R.O.C.

International Journal of Knowledge and Systems Science (IJKSS), 2012, vol. 3, issue 4, 38-52

Abstract: Under Knowledge-based economy, knowledge has been recognized as a form of capital for organizations and provides sustainable competitive advantages. knowledge is not only one of the few recyclable assets that continuously lends itself to new intellectual capital but also be integrated in many different ways in order to maximize its value. This paper has three research objectives. Firstly, measure the effect of Knowledge Management (KM) Strategies on KM Enablers; secondly, measure the effect of KM Enablers on the Knowledge Creation Process (KCP); thirdly, to measure the effect of KCP on the three aspects of Organizational Performance. A knowledge integrative model was built by using Partial Least Squares method, and the findings indicate that KM Strategies do have a significant effect on KM enablers, which in turn does have a significant effect on the KCP. KCP also has a significant effect on innovation, customer’s satisfaction and financial performance for Taiwan multinational company in Thailand.

Date: 2012
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