Relationship Conflicts Modeling and Measuring Within Work Teams

Jiangning Wu and Fan Lei
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Jiangning Wu: Institute of Systems Engineering, Dalian University of Technology, Dalian, China
Fan Lei: Institute of Systems Engineering, Dalian University of Technology, Dalian, China

International Journal of Knowledge and Systems Science (IJKSS), 2013, vol. 4, issue 4, 1-15

Abstract: Nowadays many corporates make use of teams to complete tasks that individuals could not tackle alone. To effectively fulfill tasks, team members with different backgrounds work cooperatively and communicate constantly. In the process, relationship conflicts within the team inevitably occur due to clashes in personality and or values, which are empirically proved to be negative for completion of tasks. The paper focuses on the relationship conflicts resulted from exchanging and sharing knowledge between team members when completing the given tasks and accordingly develops a method to model and measure such conflicts. Based on the developed method, several simulations for the interaction of team members have been conducted to aim revealing the micro-mechanism of generation of relationship conflicts. Experimental results show that relationship conflicts can be generated and evolved with knowledge transfer between team members. Furthermore, impact factors on relationship conflicts as well as team creativity are deeply analyzed from the personality point of view.

Date: 2013
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