A New Service Mediator For Human Resource Management

Minh Chau Doan, Nguyen Dinh Le and Michitaka Kosaka
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Minh Chau Doan: Japan Advanced Institute of Science and Technology, Nomi, Japan
Nguyen Dinh Le: Japan Advanced Institute of Science and Technology, Nomi, Japan
Michitaka Kosaka: Japan Advanced Institute of Science and Technology, Nomi, Japan

International Journal of Knowledge and Systems Science (IJKSS), 2014, vol. 5, issue 3, 1-17

Abstract: Service science has recently been focused on and this has encouraged both economic activities and research. The main purpose of this study was to investigate the potential of the concept of a mediator model that was Service Dominant Logic (SDL) oriented in Human Resource Management (HRM) to attain service value co-creation between employers and employees. A hypothesis has been anticipated from the literature to propose the concept of an SDL mediator for HRM. Consequently, a case study on a municipal hospital in Ishikawa prefecture (Japan) was undertaken to demonstrate the usefulness of the new model. The authors found that HRM as an SDL mediator was positively related to the support of value co-creation within organizations. HRM also fostered the relationship between management and staff by organizing and managing the service field for collaboration. Perceived communications and feedback won the trust and commitment of employees. Further, the motivation and knowledge of employees was also shared with employers through HRM. Therefore, the mediating role of HRM was considerable in collaboration. This study demonstrated how the concept of the SDL service mediator supported knowledge sharing and understanding, which thus led to mutual value co-creation.

Date: 2014
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