A Knowledge Creation Methodology for Service Value Creation in IT Solution Service

Hiroshi Naruse, Yukiko Nishioka and Michitaka Kosaka
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Hiroshi Naruse: NEC, Minato, Japan
Yukiko Nishioka: ACT Consulting Corp., Japan
Michitaka Kosaka: School of Knowledge Science, Japan Advanced Institute of Science and Technology, Nomi, Japan

International Journal of Knowledge and Systems Science (IJKSS), 2018, vol. 9, issue 4, 45-65

Abstract: This article considers a knowledge management methodology in IT solution services. There are many successful case studies and research studies of IT solution services. However, these studies do not consider knowledge management for creating IT solutions. The most important issue in IT solution services is how to extract and integrate different kinds of knowledge from different people for effective IT solutions. This article analyzed three successful cases. The first case relates to the design office concept and MUSE. The other two are IT consulting cases. From analyzing these three cases, this article shows (1) the importance of what can be termed “Ba” (a knowledge space for the creation of solutions) and (2) the importance of extracting explicit knowledge from implicit field knowledge by using “meta-knowledge.” The service value creation process for IT solution services can be described clearly—and can be executed effectively—by using the results of this research. Additionally, this research will be helpful for designing business information systems using IoT, AI, and other new technologies.

Date: 2018
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