A Usability Score for Mobile Phone Applications Based on Heuristics

Christiane Gresse von Wangenheim, Talita A. Witt, Adriano Ferreti Borgatto, Juliane Vargas Nunes, Thaisa Cardoso Lacerda, Caroline Krone and Laís de Oliveira Souza
Additional contact information
Christiane Gresse von Wangenheim: UFSC - Federal University of Santa Catarina, Florianópolis, Brazil
Talita A. Witt: UFSC - Federal University of Santa Catarina, Florianópolis, Brazil
Adriano Ferreti Borgatto: UFSC - Federal University of Santa Catarina, Florianópolis, Brazil
Juliane Vargas Nunes: UFSC - Federal University of Santa Catarina, Florianópolis, Brazil
Thaisa Cardoso Lacerda: UFSC - Federal University of Santa Catarina, Florianópolis, Brazil
Caroline Krone: UFSC - Federal University of Santa Catarina, Florianópolis, Brazil
Laís de Oliveira Souza: UFSC - Federal University of Santa Catarina, Florianópolis, Brazil

International Journal of Mobile Human Computer Interaction (IJMHCI), 2016, vol. 8, issue 1, 23-58

Abstract: Mobile phones are becoming the most widespread personal consumer device. Yet, offering mobile access anywhere, anytime for anybody poses new challenges to usability. So far there is little research on how to customize usability heuristics to the specific characteristics of mobile phone applications. Therefore, this article presents a set of tailored usability heuristics based on a systematic literature review. In order to facilitate the usage of these heuristics, the authors design and validate a measurement instrument (checklist) and scale. The checklist has been validated through an empirical study in which the results of 247 heuristic evaluations have been statistically analyzed using Item Response Theory. Based on the results, the measurement items have been calibrated and a standardized measurement scale has been constructed. The results can be used to measure usability of mobile phone applications from early on in the design process, and, thus, facilitate evaluations in a cost-effective way.

Date: 2016
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 18/IJMHCI.2016010102 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jmhci0:v:8:y:2016:i:1:p:23-58

Access Statistics for this article

International Journal of Mobile Human Computer Interaction (IJMHCI) is currently edited by Joanna Lumsden

More articles in International Journal of Mobile Human Computer Interaction (IJMHCI) from IGI Global
Bibliographic data for series maintained by Journal Editor ().