Qualitative Findings on the Dynamics of Online Facilitation in Distance Education

Ooi Li Hsien, Arathai Din Eak, S. Vighnarajah, Goh Lay Huah and Ong Cheng Teik
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Ooi Li Hsien: School of Education, Languages and Communications, Wawasan Open University, George Town, Malaysia
Arathai Din Eak: School of Education, Languages and Communications, Wawasan Open University, George Town, Malaysia
S. Vighnarajah: School of Education, Languages and Communications, Wawasan Open University, George Town, Malaysia
Goh Lay Huah: School of Education, Languages and Communications, Wawasan Open University, George Town, Malaysia
Ong Cheng Teik: School of Education, Languages and Communications, Wawasan Open University, George Town, Malaysia

International Journal of Online Pedagogy and Course Design (IJOPCD), 2016, vol. 6, issue 4, 1-18

Abstract: Online facilitation has taken on a new facade especially with the evolving virtual learning environments in distance education. The dynamics of online facilitation is an intricate quality assurance process that involves the participation of learners and instructors working together to achieve the stipulated learning outcomes of the course. In view of this, this study attempted to examine the dynamics of online facilitation from the perspectives of experienced tutors engaged in the university's virtual learning environment, WawasanLearn. Based on the interview findings of eight tutors, several emergent findings highlighted the roles and challenges of effective online facilitation. As this research is based on the guidelines of the prominent Salmon's model, the findings also highlighted antecedents that substantiate best practices of online facilitation. Findings indicated that proper understanding on the dynamics of online facilitation among relevant stakeholders is critical to avoid issues of student isolation which is evidently a growing concern in distance learning institutions.

Date: 2016
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International Journal of Online Pedagogy and Course Design (IJOPCD) is currently edited by Chia-Wen Tsai

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