A Hybrid Strategic Development and Prioritization Model for Information and Communication Technology Enhancement

Madjid Tavana and Narges Yousefpoor
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Madjid Tavana: School of Business, La Salle University, Philadelphia, PA, USA
Narges Yousefpoor: Department of Commercial Management, Allameh Tabatabaei University, Tehran, Iran

International Journal of Operations Research and Information Systems (IJORIS), 2012, vol. 3, issue 4, 19-40

Abstract: The information and communication technology (ICT) sector has fostered the growth of several developed and developing countries. Recent studies on ICT-related businesses indicate that focusing on national policies is insufficient and underlines the importance of local and/or regional policies in promoting ICT. The authors propose a hybrid strategic development and prioritization framework for ICT enhancement and use the Delphi method and strengths, weaknesses, opportunities and threats (SWOT) analysis to assist the formulation of the ICT strategies. The analytic hierarchy process (AHP) is applied to weigh the SWOT factors and the technique for order preference by similarity to an ideal solution (TOPSIS) method is used to prioritize the ICT strategies. A comprehensive action plan with internal and external indices is derived from the strategic evaluation and assessment process to monitor the ICT enhancement progress. An application of the proposed framework is presented to demonstrate the simplicity and efficacy of the procedures and algorithms in a three-year study conducted for the State Office of Higher Education in a developing country.

Date: 2012
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