Implementation and Evaluation of the Patient Reported Incident Management System (PRIM): A Pilot Implementation for Patient Empowerment

Brayal D'souza, Aswin Sugunan, Ranjitha N. V., Avinash Shetty, Swathi K. S., Suneel Mundkur, Bhagyajyothi Rao, Suba Sooria and Paulo Moreira
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Brayal D'souza: Manipal Academy of Higher Education, India
Aswin Sugunan: International Healthcare Management Research and Development Center (IHM-RDC), The First Affiliated Hospital of the Shandong First Medical University and Shandong Provincial Qianfoshan Hospital, Jinan, China
Ranjitha N. V.: Manipal Academy of Higher Education, India
Avinash Shetty: Manipal Academy of Higher Education, India
Swathi K. S.: Manipal Academy of Higher Education, India
Suneel Mundkur: KMC Manipal, Manipal Academy of Higher Education, India
Bhagyajyothi Rao: Prasanna School of Public Health, India
Suba Sooria: Manipal Academy of Higher Education, India
Paulo Moreira: Atlantica Instituto Universitario, IHMRDC, The First Affiliated Hospital of Shandong, China

International Journal of Reliable and Quality E-Healthcare (IJRQEH), 2025, vol. 14, issue 1, 1-17

Abstract: This study aims to identify the nature and prevalence of patient safety incidents and the design, development, and implementation of a patient-reported incident management system. The system's effectiveness in capturing patient-reported incidents and promoting patient empowerment was also evaluated. Findings reveal that nearly 33.8% of patients reported experiencing a patient safety incident, with 81.6% of these incidents identified by the patients themselves. After the implementation of the system, 47% of reported incidents were addressed by staff, indicating a significant improvement in patient empowerment. Furthermore, there was a 71% increase in overall incident reporting. Following the introduction of the patient-reported incident management system, 67% of patients reported feeling more empowered, and 53% provided positive feedback regarding the system's user-friendliness.

Date: 2025
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