Management of Healthcare Processes Based on Measurement and Evaluation: Changing the Policy in an Italian Teaching Hospital

Ulrich Wienand, Gabriele Rinaldi, Gloria Gianesini, Anna Ferrozzi, Luca Poretti, Giorgia Valpiani and Adriano Verzola
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Ulrich Wienand: Head of Research Innovation Quality and Accreditation Office, Ferrara University Hospital, Ferrara, Italy
Gabriele Rinaldi: Director-General, Ferrara University Hospital, Ferrara, Italy
Gloria Gianesini: Orthopaedics Unit, Ferrara University Hospital, Ferrara, Italy
Anna Ferrozzi: Management Engineer, Research Innovation Quality and Accreditation Office, Ferrara University Hospital, Ferrara, Italy
Luca Poretti: Founder and CEO, XPSoft.it, Ferrara, Italy
Giorgia Valpiani: Statistician, Research Innovation Quality and Accreditation Office, Ferrara University Hospital, Ferrara, Italy
Adriano Verzola: Head of Performance Analysis and Programming Office, Ferrara University Hospital, Ferrara, Italy

International Journal of Reliable and Quality E-Healthcare (IJRQEH), 2014, vol. 3, issue 2, 15-35

Abstract: Clinical management and care outcome measures, which are now becoming mandatory in more and more countries, can influence the quality of care if they are relevant, evidence-based, carefully crafted and subjected to periodical quality review. Over a period of 13 years, a large Italian teaching hospital has used this framework to develop a performance measurement system, comprising a total of 768 internal and 67 external measures, with a view to improving service provision and accountability. The web-based performance measurement system does have a cost in terms of staffing and technological requirements, but the integration of the data it provides into the decision-making process can have a considerable impact on performance, and therefore quality of care.

Date: 2014
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International Journal of Reliable and Quality E-Healthcare (IJRQEH) is currently edited by Anastasius Moumtzoglou

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