ISO 9001 2008 & CEN/TS 15224 2005: The Contribution of Continuous Medical Education

Antonia Mourtzikou, Marilena Stamouli, Elena Athanasiadi and Evaggelia Marasidi
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Antonia Mourtzikou: Department of Cytopathology, University of Athens, Athens, Greece
Marilena Stamouli: Department of Biochemistry, Naval and Veterans Hospital, Athens, Greece
Elena Athanasiadi: Department of Cytopathology, University of Athens, Athens, Greece
Evaggelia Marasidi: Department of Biochemistry, Naval and Veterans Hospital, Athens, Greece

International Journal of Reliable and Quality E-Healthcare (IJRQEH), 2015, vol. 4, issue 2, 39-50

Abstract: The need to implement a Quality Management System in health sector arises from the rising interest for quality in health services by patients, health personnel and society. ISO 9001:2008 and CEN/TS 15224: 2005 apply to health services and emphasize on quality. Their basic principles are customer focus, leadership, involvement of all stakeholders, task-based approach, cooperation of all sectors for quality through information, mutually beneficial relationship with suppliers, continuous improvement, and European harmonization. The implementation of quality management systems in health services is complex due to special characteristics. Moreover, human resources include many different specialties and management/support staff, dedicated and essential to effective health system functioning. Continuing medical education and Continuing Professional Development are important components of professional development and competence, enabling continuous ongoing instruction of knowledge and skills for health professionals. Their outcomes and effects must always be measured and evaluated.

Date: 2015
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