Third Party Logistics: Key Success Factors and Growth Strategies

Omprakash K. Gupta, S. Samar Ali and Rameshwar Dubey
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Omprakash K. Gupta: University of Houston-Downtown, USA
S. Samar Ali: Fortune Institute of International Business, India

International Journal of Strategic Decision Sciences (IJSDS), 2011, vol. 2, issue 4, 29-60

Abstract: Third party logistics (3PL) has been gaining importance in most places in the world. In India the implementation of 3PL practices has made its beginning and it is emerging as one of the fastest growing sectors. It is still a relatively new concept and not well understood among industry or academic professionals in India. This paper examines the Indian 3PL Supply Chain Management and practices with respect to the key success factors and growth strategies. After identifying the critical success factors SERVQUAL is applied to reveal the gap between their achievement and expectation. Respondents to the survey are categorized based on their rating of the key growth strategies on the basis of AHP.

Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jsds00:v:2:y:2011:i:4:p:29-60

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