Research Tool for Estimating the Tourism Quality for Sustainable Development

Felix Arion and Iulia Muresan
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Felix Arion: Department of Economic Sciences, Research Laboratory “Business Administration and Rural Development,” University of Agricultural Sciences and Veterinary Medicine, Cluj-Napoca, Romania
Iulia Muresan: Department of Economic Sciences, Faculty of Horticulture, University of Agricultural Sciences and Veterinary Medicine, Cluj-Napoca, Romania

International Journal of Sustainable Economies Management (IJSEM), 2012, vol. 1, issue 4, 1-9

Abstract: This paper presents the design of an instrument for estimating the quality of tourism services in rural areas. For the purpose of this research the tourism services providers and tourist from Tarnava Mare Area were investigated. Both of the groups were asked to estimate the quality of the accommodation facilities and the quality of the tourist destination from their own point of view. The research method involved the use of two instruments: SERVQUAL and QUALITEST. The results of this research consist in two questionnaires, one address to the guesthouse owners, while the other is addressed to the visitors of the rural area.

Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jsem00:v:1:y:2012:i:4:p:1-9

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