EconPapers    
Economics at your fingertips  
 

Sustainability in the Service Quality of Healthcare Facilities

Mohammed Sadique Khan, Azeem Hafiz, Shaik Dawood Abdul Khadar and Mohammed Fahad
Additional contact information
Mohammed Sadique Khan: KIIT University, India
Azeem Hafiz: Musaliar College of Engineering, India
Shaik Dawood Abdul Khadar: King Khalid University, Saudi Arabia
Mohammed Fahad: Noorul Islam Center for Higher Education, India

International Journal of Social Ecology and Sustainable Development (IJSESD), 2022, vol. 13, issue 5, 1-10

Abstract: The basic determining elements of a healthcare centre are the patient's satisfaction provided by the hospitals, behavioral and psychological aspects, quality and efficiency of the hospitals. The imprecise response of patients adds to the complexity in evaluation of quality. On the other hand, in order to have a sustainable service quality in healthcare centre, environment issues related to patient wellness play a greater role. The major indicator in this regard is the disposal of medical waste and the cleanliness of the centre. Thus, the involvement of multiple criteria, uncertainty, and qualitative factors make the quality evaluation of healthcare facilities very complicated. In this research, a pilot study has been carried out. The ranking of dimensions as well as the hospitals are established using fuzzy analysis. The outcome of this study can be helpful to choose a better service from the range of service provider options, and secondly, managers can locate their area of weakness for continuous improvement and sustainability in health service quality.

Date: 2022
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJSESD.313962 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jsesd0:v:13:y:2022:i:5:p:1-10

Access Statistics for this article

International Journal of Social Ecology and Sustainable Development (IJSESD) is currently edited by Elias G. Carayannis

More articles in International Journal of Social Ecology and Sustainable Development (IJSESD) from IGI Global
Bibliographic data for series maintained by Journal Editor ().

 
Page updated 2025-03-19
Handle: RePEc:igg:jsesd0:v:13:y:2022:i:5:p:1-10